Terms & Conditions – Auscan Experts
1. About This Website
The website www.auscanexperts.com is operated by Auscan Experts ("we," "us," or "our"), an independent entity that provides immigration support by mentorship, relocation and job placement services. Auscan Experts is not affiliated with any governmental or regulatory body. Our services are provided in exchange for a professional service fee and should not be interpreted as legal counsel or governmental representation.
2. Affiliation Disclaimer
Auscan Experts is a private service provider and is not associated with, endorsed by, or a representative of any government or immigration authority. The Website provides general information relating to immigration and permit services. We are not a law firm and do not offer legal advice, representation, or recommendations regarding legal matters. The information provided herein is for general informational purposes only and should not be construed as professional or legal advice.
3. Intellectual Property Rights
Unless otherwise indicated, all content, design elements, layout, graphics, data, and intellectual property displayed on this Website are the exclusive property of Auscan Experts and are protected under applicable copyright, trademark, and international intellectual property laws. Unauthorized use, reproduction, or distribution of any materials from this Website is strictly prohibited and may result in legal action.
4. Limitation of Liability
Under no circumstances shall Auscan Experts be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to, or use of, this Website or the services offered. This includes, but is not limited to, loss of data, business interruption, or loss of profits. Jurisdictions that do not allow limitations on implied warranties or exclusions of certain liabilities may not apply to all users.
5. Legal Form and Governing Law
By accessing and using this Website, or by purchasing any services through the Website, you acknowledge and agree that you are entering into a legally binding agreement with Auscan Experts. Any disputes arising from or related to the use of this Website shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, and you irrevocably submit to the exclusive jurisdiction of its courts.
6. Use Limitations
All information, content, emails, products, and services provided by Auscan Experts are for personal and non-commercial use only. Users are strictly prohibited from reproducing, modifying, distributing, publishing, displaying, licensing, selling, or exploiting any content from the Website without our prior written consent.
7. Typographical Errors
In the event that any service or product is listed at an incorrect price due to typographical error or system malfunction, we reserve the right to refuse or cancel any such order. If payment has already been processed, we will issue a full refund equivalent to the incorrect price.
8. Newsletter Subscription
Auscan Experts offers a free newsletter service via the Website. This is an opt-out service, and users may unsubscribe at any time using the dedicated link. We will not share your email address or personal information with any third party without consent.
9. Hyperlinks
This Website may contain links to external websites. Such links are provided for convenience and informational purposes only and do not constitute an endorsement. Auscan Experts does not assume any responsibility for the content, privacy policies, or practices of third-party websites.
10. Refund Policy
The following terms govern our refund policies:
Non-Refundable Services:
- Evaluation Services – 100% non-refundable
- Mentorship Services – 100% non-refundable
- Relocation Services – 100% non-refundable
- Job Placement Services – 100% non-refundable
Refunds Not Permitted Under the Following Circumstances:
- Force majeure events, including natural disasters or pandemics
- Client's withdrawal of service after purchase
- Unsigned agreement/declaration forms
- Dissatisfaction with service
- Change of decision post-purchase
Refunds, if issued under exceptional circumstances, will be processed within 30 business days upon receipt of a completed refund request form and any required supporting documentation. Refunds shall be issued via company check payable to the name and address provided on the original order form. You agree not to file a chargeback or dispute with your financial institution as it will delay the refund process.
11. Service-Specific Terms
a) Mentorship Service
1. Service Description:
Mentorship services are offered in partnership with Mentorack (www.mentorack.com) and are intended solely for informational, non-binding career and immigration guidance.
2. No Legal Representation:
Mentors are not licensed legal, immigration, or employment advisors unless explicitly stated. Advice is offered based on personal experiences and general industry knowledge and is not to be interpreted as official consultation or legal counsel.
3. No Guarantees:
We do not guarantee:
- Employment outcomes
- Visa approvals
- Credential recognition
- Job interviews or offers
- Licensing or registration with any professional body
4. Mentor Accountability Disclaimer:
Mentors are third-party professionals and are not legally liable for any actions you take based on their suggestions. Any decision made based on mentor advice is solely at the client's discretion and risk.
5. Service Fulfillment Disclaimer:
While we aim to match clients with suitable mentors in a timely manner, delays may occur due to mentor availability or scheduling conflicts. No refund shall be granted for such delays.
6. Confidentiality:
All sessions are considered confidential. However, Auscan Experts and Mentorack are not liable for any breach of confidentiality that occurs between mentor and mentee outside our control.
7. Recording and Monitoring:
Sessions may not be recorded without explicit consent from all parties. Unauthorized recordings may result in service termination without refund and potential legal action.
8. Code of Conduct:
Any abusive, discriminatory, or unprofessional behavior by the client toward the mentor will result in immediate termination of the mentorship service without refund.
b) Job Placement Services
1. Scope of Service:
Includes:
- Resume and cover letter creation
- LinkedIn optimization
- Resume marketing to recruiters and job boards
- General job market guidance
2. No Employment Guarantee:
Auscan Experts does not:
- Act as a recruitment agency
- Guarantee interviews, job offers, or placements
- Guarantee Canadian or foreign employer interest
3. Third-Party Listings Disclaimer:
Job opportunities or recruiter contacts may be shared via third-party platforms. We do not verify or endorse the legitimacy of external employers or job listings.
4. No Refund for Inaction:
Refunds will not be provided if a client fails to:
- Follow-up on job leads
- Respond to recruiter communications
- Attend job interviews arranged
5. Client Obligations:
Clients must provide accurate, truthful, and updated information for document creation. We are not responsible for negative outcomes resulting from client-supplied inaccuracies.
6. Document Ownership and Use:
All professionally written documents are delivered as final and non-editable unless explicitly stated. Any unauthorized distribution or resale is prohibited.
7. Market Condition Disclaimer:
We do not control or influence market conditions, hiring trends, immigration restrictions, or employer preferences. The service reflects efforts, not outcomes.
8. Right to Refuse Service:
We reserve the right to refuse or terminate services if a client:
- Submits false credentials
- Is abusive or uncooperative
- Requests illegal or unethical assistance
c) Relocation Services
1. Scope of Services:
May include:
- Guidance on housing, transportation, documentation
- Introduction to local service providers (banking, telecom, etc.)
- General neighborhood and cost-of-living orientation
2. No Responsibility for Personal Safety:
Auscan Experts is not liable for:
- Personal injury or illness during or after relocation
- Loss or theft of property
- Unsafe housing or transportation options selected by the client
3. Third-Party Listings Disclaimer:
Any referrals to realtors, landlords, or service providers are made in good faith, and Auscan Experts shall not be liable for the conduct or performance of these third parties.
4. Travel and Immigration Risks:
We do not manage or influence border decisions, visa processing, or immigration enforcement. Entry denials or detentions are not grounds for refund.
5. Service Availability Limitations:
Relocation services are subject to location-specific availability. If services are unavailable in your selected region, we will offer comparable alternatives but not refunds.
6. No Expense Reimbursement:
Clients are solely responsible for all relocation-related expenses including but not limited to airfare, accommodation, deposits, and transportation. We do not offer financial reimbursement under any circumstance.
7. No Crisis Intervention:
We do not offer emergency response services. In the event of a crisis, the client must contact appropriate local authorities.
8. Client Conduct & Compliance:
Clients are expected to comply with all laws and regulations of the destination country. Auscan Experts is not responsible for consequences arising from client misconduct or non-compliance.
12. Immigration Agents Booking on Behalf of Clients
12.1. Authorized Representation
- The immigration agent (hereafter "Agent") confirms they are duly authorized by the client to act on their behalf in all dealings with Auscan Experts.
- Auscan Experts may request a Letter of Authorization or signed consent from the client to verify the legitimacy of the booking.
12.2. Client Information Accuracy
- The Agent assumes full responsibility for ensuring that all information provided to Auscan Experts (including client details, resume data, career history, education, and identification documents) is accurate, complete, and truthful.
- Auscan Experts is not responsible for any errors, delays, or service outcomes resulting from incorrect or misleading information submitted by the Agent.
12.3. Confidentiality and Privacy
- All information provided by the Agent on behalf of the client will be treated in accordance with our Privacy Policy.
- The Agent agrees to obtain informed consent from their client regarding the collection, storage, and use of their personal data by Auscan Experts.
12.4. Service Communication
- Auscan Experts will only communicate directly with the Agent unless otherwise instructed in writing by the client.
- If the client contacts Auscan Experts independently, the Agent will not be privy to that communication unless explicitly authorized by the client.
12.5. Non-Transferability
- Services booked by an Agent on behalf of a client cannot be transferred to another individual.
- Each booking is specific to the named client only. Any change in the identity of the service beneficiary requires prior written approval.
12.6. Payment & Refunds
All payments made by the Agent on behalf of the client are non-refundable, regardless of:
- Agent-client relationship disputes
- Miscommunication between Agent and client
- Service dissatisfaction unless explicitly covered by our general refund policy
- It is the Agent's responsibility to ensure that the client is aware of all service terms, pricing, and limitations before confirming the booking.
12.8. Misrepresentation & Fraud
If the Agent is found to be engaging in fraudulent activity, including falsifying client documents, impersonation, or misrepresenting services, Auscan Experts reserves the right to:
- Immediately terminate all services related to the Agent and their clients.
- Report the matter to relevant authorities or regulatory bodies.
- Pursue legal action to recover damages.
12.7. No Employment or Immigration Guarantees
The Agent acknowledges and agrees that:
- Auscan Experts does not guarantee visa approvals, job offers, or permanent residency.
- All services offered are advisory and supportive in nature and do not constitute legal or regulated immigration services.
12.7. No Employment or Immigration Guarantees
The Agent acknowledges and agrees that:
- Auscan Experts does not guarantee visa approvals, job offers, or permanent residency.
- All services offered are advisory and supportive in nature and do not constitute legal or regulated immigration services.
12.8. Misrepresentation & Fraud
If the Agent is found to be engaging in fraudulent activity, including falsifying client documents, impersonation, or misrepresenting services, Auscan Experts reserves the right to:
- Immediately terminate all services related to the Agent and their clients.
- Report the matter to relevant authorities or regulatory bodies.
- Pursue legal action to recover damages.
12.9. Legal Responsibility
The Agent bears full legal and financial responsibility for:
- Any claims made by clients related to services booked by the Agent
- Any damage to the reputation or business of Auscan Experts due to the Agent’s misconduct
12.10. Indemnification
The Agent agrees to indemnify and hold harmless Auscan Experts, its affiliates, directors, employees, and partners from any losses, liabilities, claims, or expenses (including legal fees) arising out of:
- The Agent’s misuse of the services
- Breach of these terms
- Client disputes resulting from the Agent’s representation
13. Shipping Policy
We endeavor to confirm service bookings within 24 hours of your request. However, we are not responsible for delays caused by technical or external issues. Bookings may be canceled without notice and are not eligible for refunds or chargebacks.
14. Warranty Disclaimer
All content and services are provided “as is” without warranty of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted service or error-free performance of the Website.
15. Modification of Terms
Auscan Experts reserves the right to amend or update these Terms & Conditions at its sole discretion. Continued use of the Website and its services constitutes acceptance of any revised terms.
16. Privacy & Data Protection
Your personal data is processed in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the principles of:
- Lawfulness, fairness, transparency
- Purpose limitation and data minimization
- Accuracy, storage limitation, and confidentiality
For full details, refer to our Privacy Policy.
17. Privacy & Data Protection
Your personal data is processed in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the principles of:
- Lawfulness, fairness, transparency
- Purpose limitation and data minimization
- Accuracy, storage limitation, and confidentiality
For full details, refer to our Privacy Policy.
18. Sensitive Data Processing
We may process sensitive personal data under the following lawful bases:
- With your explicit consent
- To comply with legal obligations
- In response to public interest requests (e.g., police or governmental bodies)
- Where legally justified in legal claims or defense
We will only collect and process such data when necessary, and it will be protected by strict confidentiality and technical security measures.
19. Automated Decision-Making
No automated decision-making or profiling is conducted. Should this change, we will inform users prior to implementation.
20. Cookies
We utilize cookies and similar tracking technologies to personalize content, improve user experience, and gather usage analytics. By using the Website, you consent to our use of cookies in accordance with our Cookie Policy. Our systems currently do not respond to "Do Not Track" signals.
21. Your Rights
You have the right to:
- Access, rectify, or erase your personal data
- To comply with legal obligations
- Restrict or object to its processing
- Lodge complaints with regulatory authorities
- Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal
22. Client Conduct and Behavior
1. Zero-Tolerance Policy: Any form of abuse (verbal, written, or physical), harassment, discriminatory remarks, or threatening behavior toward our staff, partners, or mentors will result in immediate termination of services without refund.
2. Legal Cooperation: We reserve the right to report abusive or unlawful behavior to the relevant authorities and share necessary information for investigation purposes.
23. Client Verification and Due Diligence
1. Right to Request Verification: We reserve the right to request identity verification and supporting documentation at any stage of the service to ensure authenticity and prevent fraudulent use.
2. Failure to Cooperate: If a client refuses to comply with identity verification protocols, Auscan Experts may suspend or cancel services without refund.
24. No Legal or Regulated Immigration Services
1. No RCIC/Legal Affiliation: Auscan Experts does not employ or operate under a Regulated Canadian Immigration Consultant (RCIC) license or legal practice. Any services offered are limited to mentorship, general support, and administrative guidance only.
2. Third-Party Legal Services: If legal or regulated immigration advice is required, clients will be referred to independently licensed professionals. We are not responsible for their performance or outcomes.
25. Force Majeure
1. Service Suspension: Auscan Experts shall not be liable for any failure or delay in providing services resulting from acts beyond our control, including but not limited to natural disasters, internet outages, civil unrest, labor strikes, or governmental restrictions.
2. No Compensation: No refunds, extensions, or compensations will be issued for services interrupted due to force majeure events.
26. Language and Translation Disclaimer
1. English as Default Language: All official communication, documentation, and services are provided in English. Translations, if offered, are for convenience only.
2. Translation Errors: We are not responsible for misinterpretations due to translation inaccuracies or client misunderstandings in non-English versions.
27. Technology and Platform Use
1. System Downtime: We do not guarantee uninterrupted access to our website, partner portals (e.g., Mentorack), or any digital tools. Scheduled maintenance or outages may occur.
2. Security Disclaimer: While we take appropriate cybersecurity measures, Auscan Experts is not liable for any unauthorized access, data breach, or malware infection arising from the use of third-party services or client systems.
28. Misuse of Services
1. Prohibited Activities: Clients must not use our platform or services for:
- Identity fraud
- Misrepresentation in immigration or job applications
- Academic or credential forgery
- Unlawful business solicitation
29. Communication Disclaimer
1. Email & Messaging Risk: We are not responsible for any loss resulting from intercepted or undelivered emails, delayed responses, or miscommunication due to incorrect contact details provided by the client.
2. Official Correspondence: All service confirmations and important notices will be sent to the registered email ID only. Clients are responsible for regularly checking their inbox and spam folders.
30. Termination and Refusal of Service
1. Right to Refuse or Terminate: Auscan Experts reserves the right to deny or terminate service to any individual or entity at our sole discretion, especially in cases of:
- Non-compliance with terms
- Repeated uncooperative behavior
- Fraudulent submissions or conduct